Refund and Returns Policy
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 14 days of receiving the order at [email protected] . If you have discovered our fault, please take pictures of the defective item sent to you and attach them to the initial email with an explanation.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address our support provides you via email.
If your return is accepted, you have to ship the parcel with the order back to our warehouse located in Singapore, it is not covered. Instructions on how and where to send your package will be provided via email. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, sealed and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method without shipping expenses within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to your original payment method when placing your order.
Please consider that all the shipping expenses for returning the item remain the customer’s responsibility.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging to avoid certain misunderstandings.
If you still have additional questions about returning the item, feel free to contact us at [email protected].
